At GV FRESH FOODS ("we", "our", "us"), we are committed to protecting your privacy and ensuring a secure online experience. This Privacy Policy explains how we collect, use, and share your personal information when you use our eCommerce app, including when you make purchases or interact with our payment gateway.

By using our app, you consent to the practices outlined in this policy. Please read this document carefully to understand how we process your personal information.

1. Information We Collect

When you use our eCommerce platform, we collect certain personal data to process your orders and ensure a smooth payment process. The information we collect includes:

• Email address: To login,send order confirmations, shipping updates, and other communications related to your purchases.
• First name and last name: To personalize your experience and process your orders correctly.
• Phone number: To contact you regarding your orders or for customer service inquiries.
• Address, State, Province, ZIP/Postal code, City: To deliver your purchases and verify payment information.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Order processing: To complete your purchases and fulfill your orders.
• Payment processing: To facilitate transactions through a secure payment gateway.
• Customer support: To respond to your inquiries, resolve issues, and provide support related to your orders.
• Communication: To send order updates, shipping notifications, promotional offers, and other relevant communications.
• Compliance: To meet legal and regulatory obligations, including fraud prevention and security measures.

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your data with the following entities for the purposes described above:

• Payment processors and gateways: We share your payment information with third-party payment processors (e.g., Stripe, PayPal) to securely complete your transaction.
• Shipping providers: We share your address and contact details with shipping partners to ensure accurate delivery of your orders.
• Service providers: We may share your information with trusted vendors who assist with website hosting, customer service, and marketing, under strict confidentiality agreements.

4. Security of Your Data

We take reasonable measures to protect your personal information from unauthorized access, alteration, or destruction. This includes using secure encryption methods during transactions and limiting access to your data to authorized personnel only.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

5. Your Rights and Choices

You have the right to:

• Access: Request access to the personal data we hold about you.
• Update or correct: Request that we correct any inaccuracies in your personal data.
• Delete: Request the deletion of your personal information, subject to legal requirements.
• Opt-out: Opt-out of receiving marketing communications from us by following the unsubscribe instructions in the emails or by contacting us directly.

To exercise any of these rights, please contact us at contact@gvfreshfoods.com.

6. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including to complete transactions, comply with legal obligations, and resolve disputes.

7. Third-Party Links

Our app may contain links to third-party websites, including payment gateways, shipping providers, and other services. This Privacy Policy does not apply to those third-party sites, and we encourage you to review their privacy policies before providing any personal information.

8. Children’s Privacy

Our app is not intended for use by children under the age of 13. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that we have collected personal data from a child, please contact us so we can take appropriate action.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will revise the "Effective Date" at the top of this page. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:

GV Fresh Foods
Email: contact@gvfreshfoods.com
Phone: +91 7989380703
Address: Bairamalguda, L.B Nagar